FAQ

Every order is packed and dispatched from Czechia. We deliver within Czechia, across the European Union, and worldwide.

One to two business days inside Czechia, two to five across the European Union, and five to twelve for the rest of the world, counted from dispatch. Orders leave us within two business days, or up to five during a drop.

Inside the European Union, no: the price you see already includes VAT. Outside the EU, the destination country may charge import duty and a handling fee on arrival. Those charges are set by that country and paid by the recipient.

Yes, within 14 days of delivery, unworn and with the labels attached. Write to us first and we send return instructions. You carry the cost of return shipping unless the piece arrived faulty.

We refund within 14 days of receiving the return, to the same payment method you used. Your bank may need a few more days to show it.

Every product page has a size guide with the garment measurements in centimetres, and the height and size of the model in the photographs. If you are between sizes, write to us and we will advise on the specific cut.

We release small capsule collections rather than a permanent catalogue. Quantities are limited and pieces are not always restocked. Subscribe at the bottom of any page to hear about the next one first.

Choose the size on the product page and leave your email. We write to you as soon as it is back. This also tells us what to produce again, so it genuinely counts.

Care instructions are printed on the label and listed on each product page. Most pieces are dry clean only and should be stored folded, away from direct light.

Cards, Apple Pay and Google Pay. Payment is processed by our provider, and full card details never reach us.

If the parcel has not been handed to the carrier, usually yes. Write to hello@khrn.com with your order number as soon as you can. After dispatch, use the return process instead.