Return and Refund Policy

If you are a consumer in the European Union, you may withdraw from your purchase within 14 days of receiving the order, without giving a reason. The period starts on the day you, or a carrier you nominated, take possession of the goods.

To withdraw, tell us in writing before the period ends. An email to our support address is enough. Once you have told us, you have a further 14 days to send the goods back.

Pieces must come back unworn, unwashed and undamaged, with all original labels and hangtags attached. We reduce the refund in proportion to any loss in value caused by handling beyond what is needed to establish the nature and properties of the item, in the same way you would handle it in a shop.

• Keep the garment away from perfume, make-up and smoke.
• Return the piece in its original packaging where possible.
• Include the order number so we can match the parcel to your order.

Write to hello@khrn.com with your order number and the pieces you are returning. We reply with return instructions and the address. Please do not send a parcel back before you hear from us, otherwise we cannot guarantee it reaches the right place.

You carry the direct cost of returning the goods, unless the item arrived faulty, damaged or not as described. In that case we cover the return and you are entitled to a repair, replacement, price reduction or refund under the statutory rules on conformity.

For parcels sent from outside the European Union, mark the shipment clearly as a return of goods. We do not accept parcels where import charges are billed to us.

We refund within 14 days of receiving the returned goods, or of receiving proof that you sent them, whichever comes first. The refund goes back to the payment method you used, including the standard delivery charge you originally paid. If you chose a faster delivery than our standard option, we refund the standard rate.

Made-to-order pieces produced to your specification, and sealed goods unsealed after delivery for reasons of hygiene, cannot be returned. Gift cards are not refundable.